Operator Panel Layout
This topic provides an overview of Operator Panel interface.
Inbound & Internal Calls panel
Display the inbound and internal call information of your group member and you in real-time, including caller, callee, status, duration, and details.
Outbound Calls panel
Display the outbound call information of your group members and you in real-time, including caller, callee, status, duration, and details.
Extension list
Display the extension information of your group/department and the group/department that is shared with you.
Hover your mouse over an extension user, you can see the presence status and voicemail status of the user.
- The Favorites list is displayed only when you add
extensions to favorites.
For the users whom you communicate with most often, you can right click their extensions, then select Add to Favorites.
- You can customize the departments or extension groups displayed on
Extension list by clicking
.
For more information, see Customize Extension List.
- The unregistered extension is displayed on
Extension list by default.
You can disable Show Unregistered Extensions to hide the unregistered extensions:
- user's presence
-
Icon Presence Description 
Unavailable The user's extension is not registered. 
Busy The user is in a call. 
Available The user is online and ready to receive and handle calls. 
Away The user is currently away from office. 
Business Trip The user is currently on a business trip. 
Do Not Disturb The user doesn't want to be disturbed, and he/she won't receive any calls. 
Lunch Break The user is currently on lunch break. 
Off Work The user is currently off work.
Ring Group list
Display the status statistics of ring group members, including the number of available members and total members.
Queue list
Display the agent status statistics of each queue, including the number of available agents and total agents.
Parking Extension list
Display the status of each parking number(slot).
Group Voicemail list
