Start a Messaging Session with a Customer on Mobile Client

If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.

Note: You can only proactively start a messaging session via SMS messaging channel.

Requirements

PBX Server
Contact system administrator to make sure that PBX server meets the following requirements:
  • Version: 84.23.0.23 or later.
  • Messaging: At least one messaging channel is set up on PBX.
Linkus Mobile Client
Make sure that the version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: Version 5.25.15 or later
  • Linkus Android Client: Version 5.25.14 or later

Procedure

  1. On Linkus Mobile Client, go to Chat > External Chat.
  2. At the top-right corner, tap .
  3. In the drop-down menu, select Create SMS Session.
  4. Select sender and recipient.
    1. In the Sender drop-down list, select the channel number for sending messages.
    2. In the Recipient drop-down list, select a country/region code, then enter the recipient number.
  5. At the top-right corner, tap Create.
    Note: If an active session with the same sender and recipient already exists and the channel is configured to allow duplicate session creation, a confirmation dialog will appear. Click OK to proceed. In this case, you will directly take over the existing session and can view the complete chat history.

Result

The session is created. You can now send messages in the chat window.
Note: For a new session, it will appear in the external chat list only after you send the first message.