Start a Messaging Session with a Customer

If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.

Note: You can only proactively start a messaging session via SMS messaging channel.

Requirements

PBX Server
Contact system administrator to make sure that PBX server meets the following requirements:
  • Version: 84.16.0.70 or later.
  • Plan: Enterprise Plan or Ultimate Plan
  • Messaging: At least one messaging channel is set up on PBX.
Linkus Mobile Client
Make sure that the version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: Version 5.7.3 or later
  • Linkus Android Client: Version 5.7.4 or later

Procedure

  1. On Linkus Mobile Client, go to Chat > External Chat.
  2. At the top-right corner, tap .
  3. In the drop-down menu, select Create SMS Session.
  4. Select sender and recipient.
    1. In the Sender drop-down list, select the channel number for sending messages.
    2. In the Recipient drop-down list, select a country/region code, then enter the recipient number.
  5. At the top-right corner, tap Create.

Result

The messaging session will appear in the external chat list after you send a message.