Place a Call to an Agent

This topic describes how to place a call to an agent quickly on Call Center Console.

Procedure

  1. In the Linkus Desktop Client, go to Call Center Console > Queue Panel.
  2. On the Agent panel, hover your mouse over the agent's avatar.
  3. Double-click the avatar.

    A call is placed to the agent, and a call window pops up that allows you to manage the call.