Manage SMS/WhatsApp Sent Logs

SMS/WhatsApp Sent Logs records all outbound messages sent via SMS and WhatsApp channels, including those sent within sessions and those triggered outside sessions (e.g., those triggered by sending message components added in a call flow). This topic describes how to manage the SMS/WhatsApp sent logs on Yeastar P-Series Cloud Edition.

Requirements

The firmware version of Yeastar P-Series Cloud Edition is 84.24.0.122 or later.

Supported operations

Refresh sent logs

Note: SMS/WhatsApp sent logs are not refreshed automatically, you need to manually refresh to synchronize the latest records to Yeastar P-Series Cloud Edition.
  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs > SMS/WhatsApp Sent Logs.
  2. At the top-left corner of the sent log list, click Refresh.

Filter sent logs

  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs > SMS/WhatsApp Sent Logs.
  2. Filter sent logs.
    • At the top of the page, specify the time range, message sender, message recipient or message channel.

    • Click beside desired columns, select the desired items and click Search.
      Note: To clear column filters, click again and click Reset.

    The filtered sent logs are displayed on the page.

Delete sent logs

  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs > SMS/WhatsApp Sent Logs.
  2. Delete sent logs.
    • To delete a single sent log, click beside the desired sent log.
    • To delete sent logs in bulk, select the desired sent logs, click Delete at the top-left corner of the list, and then click OK in the pop-up window.

Download sent logs

Yeastar P-Series Cloud Edition allows you to download all sent logs or filtered sent logs.

Download all sent logs
  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs > SMS/WhatsApp Sent Logs.
  2. At the top-left corner of the send log list, click Download and select Download All Logs.

    All sent logs are downloaded to your computer in CSV format.
Download filtered sent logs
  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs > SMS/WhatsApp Sent Logs.
  2. Filter sent logs.
    • At the top of the page, specify the time range, message sender, message recipient or message channel.

    • Click beside desired columns, select the desired items and click Search.
      Note: To clear column filters, click again and click Reset.

    The filtered sent logs are displayed on the page.

  3. At the top-left corner of the send log list, click Download and select Download Filtered Logs.

    Filtered sent logs are downloaded to your computer in CSV format.