Manage Knowledge Base Contents

You can edit or delete existing content entries in the knowledge base as needed.

Edit a content entry

You can modify the name of a content entry to better identify it.
Note: It is not supported to edit the content of an uploaded file or URL directly. To update content, delete the existing content entry and add a new one with the updated information.
  1. Log in to PBX web portal, go to AI > AI Receptionist > Knowledge Base.
  2. Click on the desired entry, then select Edit.

  3. In the pop-up window, change the name of the content entry, then click Save.

    The entry name is updated successfully.

Delete content entries

You can remove content entries that are no longer needed.
Note: It is not supported to delete content entries that have been assigned to AI receptionist(s).
  1. Log in to PBX web portal, go to AI > AI Receptionist > Knowledge Base.
  2. In the knowledge base list, delete one or more content entries according to your need.
    Operation Instruction
    Delete a single content entry

    1. Click on the desired content entry.
    2. In the drop-down list, click Delete.
    3. In the pop-up window, click OK.
    Delete multiple content entries in bulk

    1. Select the checkbox of desired content entries.
    2. At the top of the list, click Delete.
    3. In the pop-up window, click OK.
    Delete all content entries

    1. Select the checkbox of All.
    2. At the top of the list, click Delete.
    3. In the pop-up window, click OK.