Create a Message Queue

Yeastar P-Series Cloud Edition allows to route messages from different message channels to message queues, so as to share workload between agents and reduce customer service response time. This topic describes how to create a message queue.

Limitation

Maximum Number of Extensions (N) N ≤50 50 ＜ N ≤ 200 N ＞ 200
Message Queue 16 32 64
Agents per Message Queue 25 60 120

Requirements

  • Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
  • Firmware: 84.13.0.25 or later

Procedure

  1. Log in to PBX web portal, go to Messaging > Message Queue.
  2. Click Add.
  3. In the Name field, specify a name to help you identify it.
  4. In the Agents section, select the desired extension users from the Available box to the Selected box.

  5. Click Save.

Result

All the selected extension users are assigned as agents of the message queue.

What to do next

Set the message queue as the inbound message destination of a channel number (Path: Messaging > Message Channel > > Messaging Settings).