Integrate Yeastar P-Series PBX System with Microsoft Teams

By associating Teams users with SIP extensions of Yeastar P-Series PBX System, the Teams App will work as a softphone that is registered to the PBX. In this way, you can keep your existing phone numbers and SIP devices, make and receive calls directly from the Teams App, and enjoy advanced PBX features including IVR, call queue, call routing, etc.

Networking scenarios

This topic introduces the integration between Yeastar P-Series PBX System and Microsoft Teams, which can be achieved via either Yeastar FQDN or a public IP address/custom domain with NAT.
Yeastar FQDN
The integration between Yeastar P-Series PBX System and Microsoft Teams via FQDN is based on the following test environment:
  • The FQDN of Yeastar P-Series PBX System is yeastardocs.ras.yeastar.com.

We provide a diagram to help you understand the integration in a better manner:

Public IP Address / Custom Domain
The integration between Yeastar P-Series PBX System and Microsoft Teams via Public IP Address / Custom Domain is based on the following test environment:
  • The Yeastar P-Series PBX System is deployed in the local network 192.168.6.0/255.255.255.0.
  • The Yeastar P-Series PBX System is behind a router and is accessible through a public IP. The integration via Public IP Address / Custom Domain supports three NAT types, you can select the appropriate NAT type according to your network environment and public IP setup. For more information, see Configure NAT.

    The table below lists the example public IP addresses or domains for each NAT type:

    NAT type Public IP Address / Custom Domain
    Public IP Address 110.80.36.162
    External Host example.domain.com
    Yeastar Domain docs.cloudpbx.yeastar.com

We provide a diagram to help you understand the integration in a better manner:

Prerequisites

Microsoft 365
  • Get admin access to Microsoft 365 admin center.
  • Your Microsoft service must meet the following requirements:
    Microsoft 365 version Requirements
    Microsoft 365 Business Basic

    Any one of the followings is required:

    • "Common Area Phone" license
    • “Phone System" license
    • "Microsoft 365 Business Voice" add-on
    Note: Not all of them are available in all the countries, buy any one of them according to your country or region.
    Microsoft 365 Business Standard
    Microsoft 365 Business Premium
    Office 365 E1
    Office 365 E3
    Microsoft 365 E3
    Office 365 E5 No additional requirements.
    Microsoft 365 E5
Yeastar for Microsoft Teams App
Purchase the Yeastar for Microsoft Teams license by your Microsoft 365 admin account; Activate the license when you receive an activation email.
Yeastar P-Series PBX System
Get admin access to Yeastar P-Series PBX System.