Configure Prompts for a User

Configure prompts for a user to customize the audio played to callers during calls.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Features tab, configure the prompt settings in the Prompt section.

    Setting Description
    Music on Hold Set the music played when a call is on hold.
    Note: Available music is synchronized from System > Voice Prompt > Music on Hold. You can select from existing music, or choose one of the following options.
    • Create New: Add a new Music on Hold playlist.
    • Follow System: Play the default Music on Hold playlist (the playlist configured in System > Voice Prompt > Prompt Preferences > Music on Hold).
    • Ring Tone: Play a ring tone.
    • Default: Play the default Music on Hold playlist (the playlist named Default in System > Voice Prompt > Music on Hold).
    Music on Hold for Call Forwarding Set the music played when the caller is put on hold during call forwarding.
    Note: Available music is synchronized from System > Voice Prompt > Music on Hold. You can select from existing music, or choose one of the following options.
    • Create New: Add a new Music on Hold playlist.
    • Follow System: Play the default Music on Hold playlist (the playlist configured in System > Voice Prompt > Prompt Preferences > Music on Hold).
    • Ring Tone: Play a ring tone.
    • Default: Play the default Music on Hold playlist (the playlist named Default in System > Voice Prompt > Music on Hold).
    Ringback Tone Set the music played when the caller is waiting to be connected to the user.
    Note: Available music is synchronized from System > Voice Prompt > Music on Hold. You can select from existing music, or choose one of the following options.
    • Create New: Add a new Music on Hold playlist.
    • Default: Play the default Music on Hold playlist (the playlist named Default in System > Voice Prompt > Music on Hold).
  4. Click Save.