Configure Call Forwarding Based on Presence Status

This topic describes how to configure presence-based call forwarding rules for users, allowing incoming calls to be automatically forwarded to the configured destination based on user's presence status.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Presence tab, select the presence status for which you want to configure call forwarding rules.

  4. In the Call Forwarding section, configure call forwarding rules.

    1. Locate the type of incoming calls.
      • Internal Calls: Configure call forwarding rules for calls from internal users.
      • External Calls: Configure call forwarding rules for calls from external callers.
    2. Select the forwarding condition.
      • Always: Forward all incoming calls to the selected destination.
      • No Answer: Forward unanswered calls to the selected destination.
      • When Busy: Forward the calls that come in while the user is on another call to the selected destination.
    3. Select a call forwarding destination.
      • Hang Up
      • User
      • User Voicemail
      • IVR
      • Ring Group
      • Queue
      • Mobile Number
      • External Number
  5. Click Save.

Result

The call forwarding rules take effect when the user is in the corresponding presence status.