Call Pickup Overview
Call Pickup enables users to answer calls for other extensions, helping ensure important incoming calls are answered promptly.
What is call pickup?
Call Pickup allows users to answer a call that is ringing at another extension, without having to walk to the destination phone. For example, when a user notices that a colleague's extension is ringing, they can answer the call directly from their own device instead of going to the colleague's phone.
How to set up call pickup?
NovoOne supports call pickup using either a feature code or a BLF key on an IP phone.
The following table describes the applicable scenario for each method and provide links to the corresponding configuration instructions.
| Method | Applicable Scenario | Instruction |
|---|---|---|
| Feature Code |
User's extension is registered on any endpoint, and they already know that a specific extension is ringing. |
Configure Call Pickup feature code |
| BLF key on IP Phone |
User's extension is configured with a BLF key, and registered on an IP phone via provisioning. |
Provision a BLF key on an IP phone |
How to use call pickup?
Users can pick up a call by dialing a feature code or using a BLF key on an IP phone.
For more information, see Pick up a Call for a Specific Extension.