Interactive Voice Response (IVR) Overview
Interactive Voice Response (IVR) enables you to create an automated receptionist that interacts with callers, collects caller input, and routes calls to appropriate destinations, helping handling large volumes of calls without requiring a dedicated person.
What is IVR?
IVR allows you to automate incoming call handling by creating an interactive call flow for callers. When a caller reaches an IVR, the system plays configured prompts to guide the caller through available options, collects caller input through keypress events, and routes the call to the appropriate destination based on the selected option.
How to set up IVR?
How to use IVR?
Assign IVR as a destination for any features that support destination-routing, such as inbound routes and user presence.