Call Parking Overview

Call Parking enables users to place their active call in a virtual "parking lot" and retrieve it from another phone, allowing calls to be handled more flexibly across devices and locations.

What is call parking?

Call Parking allows users to temporarily place their active call on a parking number, and retrieve it by dialing the parking number from another phone.

NovoOne supports two types of call parking:
  • System park: Park a call on a system-assigned parking number.
  • Directed call parking: Park a call on a specified parking number.

How to set up call parking?

NovoOne supports call parking using a feature code, a function key, or a dedicated button.

The following table describes the applicable scenario for each method and provide links to the corresponding configuration instructions.

Method Applicable Scenario Instruction
Feature Code

User's extension is registered on any endpoint.
  1. Configure Call Parking feature code.
  2. (Optional) Configure parking number range and timeout settings.
Function Key

User's extension is assigned a Park & Retrieve function key, and is either logged in to NovoOne client or registered on an IP phone via provisioning.
  1. Grant users permission to access NovoOne client.
  2. Assign the Park & Retrieve function key to the user extension.
  3. (Optional) Configure parking number range and timeout settings.
Dedicated Button User's extension is logged in to NovoOne clients.
  1. Grant users permission to access NovoOne client.
  2. (Optional) Configure parking number range and timeout settings.

How to use call parking?

Users can park calls using a feature code, a function key, or a dedicated button.

For more information, see Park and Retrieve Calls.