Renewal FAQs

Browse through these FAQs to find answers to commonly raised questions about Yeastar Partner Portal Renewal.

FAQs

Is there a reminder about the auto-renewal?
PAE How to manage auto-renewal for my P-Series Appliance Edition subscription?
PAE How to renew plan for P-Series Appliance Edition?
PSE How to manage auto-renewal for my P-Series Software Edition subscription?
PSE How to renew P-Series Software Edition?
PCE How to renew my P-Series Cloud Edition subscription?
LCS How to manage automatic renewal for my Linkus Cloud Service subscription?
LCS How to renew Linkus Cloud Service?
RM How to manage auto-renewal for my Remote Management subscription?
RM How to renew the subscription of Remote Management?
WP SaaS How to manage auto-renewal for my Workplace SaaS subscription?
WP SaaS How to renew plan for Workplace SaaS?

Q: Is there a reminder about the auto-renewal?

Yes. If you enable automatic renewal for your subscription, Yeastar Partner Portal will send a reminder email before your subscription automatically renews.

For Annual Subscription, the system sends a reminder email to the billing contact 30 days and 7 days before the subscription expires.
For Monthly Subscription, the system sends a reminder email to the billing contact 7 days before the subscription expires.

Q: How to manage auto-renewal for my P-Series Appliance Edition plan subscription?

To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.
To disable auto-renewal, do as follows:
1. Go to Products & Purchase.
2. On the product list, click P-Series Plan for Appliance Edition.
3. On the right of the desired product, click More, then select View Details from the drop-down list.
4. In the Information & Existing Services section, click More.
5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew plan for P-Series Appliance Edition?

Go to Products & Purchase.
On the product list, click P-Series Plan for Appliance Edition.
On the right of the desired product, click Renew.
Review and edit the order information as needed, then complete payment.

Q: How to manage auto-renewal for my P-Series Software Edition subscription?

To enable auto-renewal, select the checkbox of Auto Renew when checking out for service expansion or subscription renewal.
To disable auto-renewal, do as follows:
1. Go to Products & Purchase.
2. On the right of the desired product, click More, then select View Details from the drop-down list.
3. In the Information & Existing Services section, click More.
4. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew P-Series Software Edition?

Go to Products & Purchase.
On the right of the desired product, click Renew.
Review and edit order information as needed, and then complete payment.

Q: How to manage automatic renewal for my Linkus Cloud Service subscription?

To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.
To disable auto-renewal, do as follows:
1. Go to Products & Purchase.
2. On the product list, click Linkus Cloud Service.
3. On the right of the desired product, click More, then select View Details from the drop-down list.
4. In the Information & Existing Services section, click More.
5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew Linkus Cloud Service?

Go to Products & Purchase.
On the product list, click Linkus Cloud Service.
On the right of the desired product, click Renew.
Review and edit the order information as needed, then complete payment.

Q: How to manage auto-renewal for my Remote Management subscription?

To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.
To disable auto-renewal, do as follows:
1. Go to Products & Purchase.
2. On the product list, select a product.
3. On the right of the desired product, click More, then select View Details from the drop-down list.
4. In the Information & Existing Services section, click More.
5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to manage auto-renewal for my Workplace SaaS subscription?

To enable auto-renewal, select the checkbox of Auto Renew when checking out for service expansion or subscription renewal.
To disable auto-renewal, do as follows:
1. Go to Products & Purchase.
2. On the product list, click Workplace SaaS.
3. On the right of the desired product, click More, then select View Details from the drop-down list.
4. In the Information & Existing Services section, click More.
5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew Workplace SaaS?

Go to Products & Purchase.
On the product list, click Workplace SaaS.
On the right of the desired product, click Renew.
Review and edit order information as needed, and then complete payment.