Renewal FAQs

Browse through these FAQs to find answers to commonly raised questions about Yeastar Partner Portal Renewal.

FAQs

Q: Is there a reminder about the auto-renewal?
Yes. If you enable automatic renewal for your subscription, Yeastar Partner Portal will send a reminder email before your subscription automatically renews.
  • For Annual Subscription, the system sends a reminder email to the billing contact 30 days and 7 days before the subscription expires.
  • For Monthly Subscription, the system sends a reminder email to the billing contact 7 days before the subscription expires.
Q: How to manage auto-renewal for my P-Series Appliance Edition plan subscription?

  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the product list, click P-Series Plan for Appliance Edition.
    3. On the right of the desired product, click More, then select View Details from the drop-down list.

    4. In the Information & Existing Services section, click More.

    5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew plan for P-Series Appliance Edition?
  1. Go to Products & Purchase.
  2. On the product list, click P-Series Plan for Appliance Edition.
  3. On the right of the desired product, click Renew.

  4. Review and edit the order information as needed, then complete payment.
Q: How to manage auto-renewal for my P-Series Software Edition subscription?

  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for service expansion or subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the right of the desired product, click More, then select View Details from the drop-down list.

    3. In the Information & Existing Services section, click More.

    4. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew P-Series Software Edition?
  1. Go to Products & Purchase.
  2. On the right of the desired product, click Renew.

  3. Review and edit order information as needed, and then complete payment.
Q: How to renew my P-Series Cloud Edition subscription?
Note: If the cloud-based communication services that you deliver is NOT Turnkey or BYOI solution, see Renew P-Series Cloud Edition.
  1. Go to Products & Purchase.
  2. On the product list, click Purchase on Cloud PBX (PCE Package).

    A side panel slides in from the right of the page.

  3. Click Upgrade PCE Instance.
  4. In the Start by Entering the SN search box, enter Serial Number (SN) of the desired PBX instance, then click Search.
  5. On the right of the desired product, click Renew.

  6. Review and edit the order information as needed, then complete payment.
Q: How to manage automatic renewal for my Linkus Cloud Service subscription?

  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the product list, click Linkus Cloud Service.
    3. On the right of the desired product, click More, then select View Details from the drop-down list.

    4. In the Information & Existing Services section, click More.

    5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew Linkus Cloud Service?
  1. Go to Products & Purchase.
  2. On the product list, click Linkus Cloud Service.
  3. On the right of the desired product, click Renew.

  4. Review and edit the order information as needed, then complete payment.
Q: How to manage auto-renewal for my Remote Management subscription?
  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the product list, click Remote Management.
    3. On the right of the desired product, click More, then select View Details from the drop-down list.

    4. In the Information & Existing Services section, click More.

    5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew my Remote Management subscription?
  1. Go to Products & Purchase.
  2. On the product list, click Remote Management.
  3. On the right of the desired product, click Renew.

  4. Review and edit the order information as needed, then complete payment.
Q: How to manage auto-renewal for my Workplace SaaS subscription?

  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for service expansion or subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the product list, click Workplace SaaS.
    3. On the right of the desired product, click More, then select View Details from the drop-down list.

    4. In the Information & Existing Services section, click More.
    5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew Workplace SaaS?
  1. Go to Products & Purchase.
  2. On the product list, click Workplace SaaS.
  3. On the right of the desired product, click Renew.

  4. Review and edit order information as needed, and then complete payment.