User FAQs

Browse through these FAQs to find answers to commonly raised questions about Yeastar Partner Portal Users.

FAQs

Q: How to assign products to customers?
You can assign products to customers who have activated their accounts for the portal in the following ways.
  • Assign the product to a customer during the purchase.

  • For the purchased products, follow the steps below to assign it to your customer:
    1. Go to Products & Purchase and click the type of your product.
    2. On the purchased product list, search and find the desired product.
    3. Click More beside the desired product and select Associate a User.

    4. In the pop-up window, select the customer and click Save.
The selected customer can see the product details on his or her Yeastar Customer Portal.
Q: How to remove customers?
If a customer no longer works with you, you can contact your account manager to remove this customer.
After the removal, the followings are achieved:
  • The customer account is deleted from your list.
  • The removed customer can NOT log in to Yeastar Customer Portal.
  • The service you subscribed for this customer and the corresponding orders are kept in the system.