Upload Voice Prompt Files

This topic describes how to upload audio files for voice prompts to Yeastar Phone System, including custom prompt and Music on Hold (MoH).

Prerequisites

  • You have obtained the audio files for voice prompt from your client.
  • Make sure that the audio files to be uploaded meet the following requirements:
    Item Requirements
    File Format .wav, .mp3, or .gsm
    • PCM, 8K, 16bit, 128kbps
    • A-law(g.711), 8k, 8bit, 64kbps
    • u-law(g.711), 8k, 8bit, 64kbps
    Tip: If file format does not meet the requirement, you can convert audio files via WavePad or G711 File Converter online.
    File Size Up to 8 MB

Upload a custom prompt

  1. Log in to PBX Management Portal.
  2. Go to PBX Settings > Voice Prompt > Custom Prompt, and click Upload.

  3. In the pop-up window, select an audio file from your local PC and click Upload.

Upload MOH prompts

Step1. Add a MoH playlist
  1. Log in to PBX Management Portal.
  2. Go to PBX Settings > Voice Prompt > Music on Hold.

  3. Create a new playlist.

    1. Click Create New Playlist.
    2. In the pop-up window, configure the playlist.
      • Playlist Type: Select Local Audio.
      • Playlist Name: Enter a name to help you identify it.
      • Play Order: Decide whether to play the playlist alphabetically or randomly.
    3. Click Save.
  4. Add one or more audio files to the playlist.
    1. Select the created playlist, click .

    2. In the pop-up window, click Upload.
    3. Click Browse to choose the desired audio file, then click Upload.
    4. Optional: To add more audio files, repeat step b-c.

      The uploaded audio files are displayed on the MoH Files list.

  5. Click Apply.
Step2. Change the system MoH playlist
  1. Click Prompt Preferences tab.
  2. In the Music on Hold drop-down list, select the desired playlist.
  3. Click Save and Apply.