Set up Email Notifications for Voicemail
This topic describes how to set up email notifications for new voicemail messages.
Limitation
This feature is only for extensions' personal voicemails. New voicemail messages to
Group Voicemail doesn't support email notifications.
Note: The group voicemail in
broadcast mode will forward messages to extensions' personal
voicemails, the extension users can also receive email notifications.
Prerequisites
- Make sure there is a valid email address assigned to each extension user.
- Make sure the PBX system email works, or the PBX cannot send voicemail messages to an extension user's email.
Procedure
- Log in to PBX web portal, go to , edit the desired extension.
- Click Voicemail tab.
- In the New Voicemail Notification
drop-down list, decide whether to send email notifications when the user
receives a new voicemail.
- To disable email notifications, select Do Not Send Email Notifications.
- To enable email notifications, select one of the following
options:
- Send Email Notifications with
Attachment: Send a notification email with
the new voicemail message attached as a
.wav
file. - Send Email Notifications without Attachment: Send notification emails only.
- Send Email Notifications with
Attachment: Send a notification email with
the new voicemail message attached as a
- If you enabled email
notifications, configure the following settings as needed:
Setting Description After Notification Decide how to deal with voicemails after notification emails are sent out. - Mark as Read: Mark the voicemail message in mailbox as read.
- Delete Voicemail: Delete the voicemail messages from mailbox.
- Do Nothing: Keep the voicemail message in mailbox as unread.
Send to Specify the email address for receiving notification emails. - User Email: Send notification emails to the user's email address.
- Custom Email: Send
notification emails to a custom email
address.
Enter the desired email address in the Custom Email Address field.
- Click Save and Apply.