Set Key Events Based on Time Conditions

Yeastar P-Series PBX System supports setting IVR key press events based on time conditions, enabling the routing of incoming calls to different destinations based on the time they are received. You can apply a single time condition for all key press events or customize time conditions for each key press event.

Requirements

Yeastar P-Series PBX System is 37.14.0.24 or later.

Apply the same time condition for all key press events

  1. Log in to PBX web portal, go to Call Features > IVR.
  2. Click beside the desired IVR.
  3. In the Key Press Event tab, configure key press events to route calls according to your needs.
    Scenario Description
    Route calls based on global business hours All key press events route calls to specified destinations based on the global business hours, non-working hours, and holidays (Defined on Call Control > Business Hours and Holidays).

    For detailed instructions, see Route calls based on global business hours.
    Route calls based on custom business hours Create a custom business hours, and all key press events route calls to specified destinations based on the custom business hours, non-working hours, and holidays.

    For detailed instructions, see Route calls based on custom business hours.
    Route calls based on custom time periods Create a custom time period for each key press event, and route calls based on the custom time period accordingly.

    For detailed instructions, see Route calls based on custom time periods.
    Route calls based on global business hours
    1. On the top-right corner, click Advanced Settings.

    2. In the pop-up window, select the checkbox of Time Condition, and select Same time condition for all key presses.

    3. In the Time-based Mode drop-down list, select Based on Global Business Hours, and click Confirm.

      The global business hours is applied to all key press events in the IVR.
    4. Specify call routing destinations for a key press event based on the global business hours.

      • Business Hours Destination
      • Outside Business Hours Destination
      • Holidays Destination
        Note: If you want to route calls based on global business hours and non-working hours during holidays, select the checkbox of Ignore the Holiday Destination.
    5. Repeat step d for all the desired keys.
    6. Click Save and Apply.
    Route calls based on custom business hours
    1. On the top-right corner, click Advanced Settings.

    2. In the pop-up window, select the checkbox of Time Condition, and select Same time condition for all key presses.

    3. In the Time-based Mode drop-down list, select Based on Custom Business Hours.

    4. Click Add Custom Business Hours to create custom business hours.

      1. Click Add and specify the start time and end time.
      2. In the Date Settings section, specify the workdays.
      3. Click Confirm.
    5. Click Confirm to apply this custom business hours to all key press events in the IVR.
    6. Specify call routing destinations for a key press event based on the custom business hours.

      • Business Hours Destination
      • Outside Business Hours Destination
      • Holidays Destination
        Note: If you want to route incoming calls based on custom business hours and non-working hours during holidays, select the checkbox of Ignore the Holiday Destination.
    7. Repeat step f for all the desired keys.
    8. Click Save and Apply.
    Route calls based on custom time periods
    1. On the top-right corner, click Advanced Settings.

    2. In the pop-up window, select the checkbox of Time Condition, and select Same time condition for all key presses.

    3. In the Time-based Mode drop-down list, select Based on Custom Time Periods.

    4. Under a key press event, click Add Custom Time Periods to create a custom time period for the key.

      1. Click Add and specify the start time and end time.
      2. In the Destination drop-down list, specify the destination for calls within the custom time periods.
      3. In the Date Settings section, specify the workdays.
      4. Click Confirm.
        Note: The specified custom time periods ONLY take effect for this key press event.
    5. Specify the following call routing destinations for the key press event.

      • Holidays Destination: Specify the call routing destination for calls during holidays.
        Note: If you want to route incoming calls based on custom time periods during holidays, select the checkbox of Ignore the Holiday Destination.
      • Default Destination: Specify the call routing destination for calls outside the custom time periods.
    6. Repeat step d - e for all the desired keys.
    7. Click Save and Apply.

Apply different time conditions for each key press event

  1. Log in to PBX web portal, go to Call Features > IVR.
  2. Click beside the desired IVR.
  3. In the Key Press Event tab, enable time-condition settings for this IVR.

    1. On the top-right corner, click Advanced Settings
    2. In the pop-up window, select Time Condition.
    3. Select Custom time condition for each key press.
    4. Click Confirm.
  4. In the Time-based Mode drop-down list of a key, select the time condition and configure the call routing destinations.
    Option Description
    All Time Always route calls to the specified destination.

    For detailed instructions, see Route calls at all times.
    Based on Global Business Hours Route calls to specified destinations based on the global business hours, non-working hours, and holidays (Defined in Call Control > Business Hours and Holidays).

    For detailed instructions, see Route calls based on global business hours.
    Based on Custom Business Hours Create a custom business hours, and route calls to specified destinations based on the custom business hours, non-working hours, and holidays.

    For detailed instructions, see Route calls based on custom business hours.
    Based on Custom Time Periods Create a custom time period and route calls based on the custom time period.

    For detailed instructions, see Route calls based on custom time periods.
    Route calls at all times

    1. In the Time-based Mode drop-down list, select All Time.
    2. In the Destination drop-down list, specify the destination.
    Route calls based on global business hours

    1. In the Time-based Mode drop-down list, select Based on Global Business Hours.
    2. Specify call routing destinations for the key press event based on the global business hours.
      • Business Hours Destination
      • Outside Business Hours Destination
      • Holidays Destination
        Note: If you want to route incoming calls based on global business hours and non-working hours during holidays, select the checkbox of Ignore the Holiday Destination.
    Route calls based on custom business hours
    1. In the Time-based Mode drop-down list, select Based on Custom Business Hours.

    2. Click Add Custom Business Hours to create custom business hours.

      1. Click Add and specify the start time and end time.
      2. In the Date Settings section, specify the workdays.
      3. Click Confirm.
    3. Specify call routing destinations for a key press event based on the custom business hours.

      • Business Hours Destination
      • Outside Business Hours Destination
      • Holidays Destination
        Note: If you want to route incoming calls based on custom business hours and non-working hours during holidays, select the checkbox of Ignore the Holiday Destination.
    Route calls based on custom time periods
    1. In the Time-based Mode drop-down list, select Based on Custom Time Periods.

    2. Click Add Custom Time Periods to create a custom time period.

      1. Click Add and specify the start time and end time.
      2. In the Destination drop-down list, specify the destination for calls within the custom time periods.
      3. In the Date Settings section, specify the workdays.
      4. Click Confirm.
    3. Specify the following call routing destinations for the key event.

      • Holidays Destination: Specify the call routing destination for calls during holidays.
        Note: If you want to route incoming calls based on custom time periods during holidays, select the checkbox of Ignore the Holiday Destination.
      • Default Destination: Specify the call routing destination for calls outside custom time periods.
  5. Repeat step 4 for all the desired keys.
  6. Click Save and Apply.