Allow Callers to Break out from Voicemail

This topic describes how to allow callers to break out from voicemail, and access the operator.

Background information

For technical support, doctor office or sales manager, they do need someone available in case of any emergencies after hours. When callers access the voicemail, it would be nice to allow the callers to press 0 to get to the operator directly in emergency. Otherwise, they have to hang up and redial.

Procedure

You can specify an IVR or an extension for answering such emergency calls.

  1. Log in to PBX management portal, go to Call Features > Voicemail.
  2. In the Caller Options section, select the checkbox of Allow callers to press 0 to break out from voicemail.
  3. In the Destination drop-down list, select a destination.
    • IVR: Forward the call to an IVR.
    • Extension: Forward the call to the specific extension.
  4. Click Save and Apply.

What to do next

If a custom greeting is used for voicemail, update the greeting that would instruct callers to press 0 to break out from voicemail.