Change Chat Notification Settings

This topic describes how to mute or unmute notifications for a specific chat, and how to configure new message notifications (pop-up and sound) for all Linkus chats.

Mute or unmute notifications for a chat

  1. On Linkus Web Client, click Chat, then click the Internal Chat or External Chat tab.
  2. Mute or unmute notifications for the desired chat as needed.
    Operation Instruction
    Figure 1. Mute notifications for a chat
    1. Right click on the chat.
    2. Click Mute notifications.

      The chat is muted and marked with ; You can still receive messages in the muted chat but will NOT be notified upon receiving new messages. If there are new messages, the chat will be marked with a red dot instead of the number of unread messages.
    Figure 2. Unmute notifications for a chat
    1. Right click on the chat.
    2. Click New message notifications.

      When there are new messages, you will receive new message notifications.

Enable or Disable Notification Sound for Linkus Chat

By default, Linkus Web Client plays a sound to notify you when a new message arrives. You can decide whether to enable the notification sound or not.

Procedure

  1. Log in to Linkus Web Client, go to Preferences > Features.
  2. In the Notifications section, select or unselect the checkbox of Play sound for new messages to enable or disable the notification sound.
  3. Click Save.

Enable or Disable Pop-up Notification for Linkus Chat

Enable pop-up notification for Linkus chat

When a new message arrives your extension, a pop-up notification can be displayed on Linkus Web Client and on your desktop to notify you. You can decide where to display a pop-up notification for new messages:
Enable pop-up notification on Linkus Web Client
To receive pop-up notifications for new messages while you are working on Linkus Web Client, follow the steps below.
  1. Log in to Linkus Web Client, go to Preferences > Features.
  2. In the Notifications section, select the checkbox of New message notifications.
  3. Click Save.

    A pop-up notification and a notification icon for new messages will be displayed while your are working on Linkus Web Client.

    Note: If you are working on Chat interface, a pop-up notification will NOT be displayed.

Enable pop-up notification on a web browser
To receive pop-up notifications when you are NOT active on Linkus Web Client page, make sure all the followings are ready:
Table 1.
Platform Requirements
Linkus Web Client
  • Stay logged in
  • New message notifications is enabled.
Web browser
Upon receiving a new message, you will see a pop-up notification as the following figure displayed at the bottom-right corner of your desktop.

Disable pop-up notification for Linkus chat

To avoid constant distraction by pop-up notifications, you can disable the notifications.

  1. Log in to Linkus Web Client, go to Preferences > Features.
  2. In the Notifications section, unselect the checkbox of New message notifications.
  3. Click Save.

    Upon receiving a new message, you will NOT receive pop-up notifications from Linkus Web Client or web browser.