Transcribe a Call

With AI call transcription feature, your calls with the other party can be transcribed to readable texts in real time, and can be summarized automatically after the call ends.

Requirements

PBX Server
  • The firmware of the PBX server is 84.20.0.74 or later.

  • System administrator has enabled Call Transcription for your extension.

  • There is sufficient transcription time available for the AI transcription.

Yeastar Linkus for Google

Procedure

  1. During an active call, click AI Transcription to open the transcription panel.

  2. Transcribe the call according to your needs.

    1. Turn on AI Transcription.

      Once enabled, the audio of both parties will be transcribed into readable texts in real time.

      Note: If Automatic Call Transcription is enabled, transcribing starts automatically whenever your extension joins a one on one call.
    2. Optional: In the language drop-down list, change the transcription language for the current calls as needed.
      Note: For internal calls between extension users, only one party’s language setting is applied, and the language option for the other party is hidden.
      • If both parties have enabled Automatic Call Transcription, the caller's language setting applies.
      • Otherwise, the language setting of the party who first initiates AI Transcription will be used.

Result

  • During the call, the audio is being transcribed into readable text in real time and is being displayed in the right panel.

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    Tip: To search for specific transcribed content, click beside the language drop-down list. The matching text will be highlighted.

  • If Show Transcription Text After the Call enabled, the AI-generated summarize and transcript will be displayed in a automatic pop-up after the call ends.

    Tip: You can manage the summarize and transcript as needed.
    • To edit the summarize, click in the Summarize section. After editing, click Save in the top-right corner.

    • To copy the content of summarize, click in the Summarize section.
    • To search the content of transcript, click in the Original section.
    • To download the summarize or transcript, click and select the desired file type.
  • To search for transcription content in call logs, click on the top left corner to redirect to Linkus Web Client and view transcript for specified calls. For more information, see Linkus Web Client - Transcribe a Call.