Manage Your Voicemails

This topic describes how to manage your voicemails.

Procedure

  1. Log in to Linkus Web Client.
  2. On the left navigation bar, click Voicemails.
  3. Optional: To filter voicemails, you can do as follows:
    1. Select which status of voicemail messages you want to check.

    2. In the search bar, enter the caller's name or number.
  4. Check and manage voicemails according to your needs.
    Note:
    • Changes to the voicemails will be synchronized to all Linkus UC Clients.
    • If the label "Forwarded from: <Extension Name> - <Extension Number>" is displayed below a voicemail, this indicates that the voicemail was forwarded from another extension. Any changes on such voicemails will not affect the original voicemails.
    • To listen to a voicemail, click .

      An unread voicemail will be marked as read.

    • To view a transcribed voicemail text, click or .
      Note: This feature is available only when system administrator has enabled voicemail transcription feature on the PBX server.
    • To place a call to the caller, double click a record or click .
    • To chat with the caller, right click a record, click Chat.
      Note: Chat feature is only for internal communication.
    • To download a voicemail, click .
    • To forward voicemail(s) to one or more specified extensions, do as follows:
      Note: After forwarding, your original voicemails will still remain in your voicemail list, and you can check and manage them as usual.
      Operation Instruction
      Forward a voicemail
      1. Click beside the desired voicemail.
      2. In the pop-up extension list, select one or more desired extensions.
      3. At the right-bottom corner, click OK.
      Bulk forward voicemails
      1. Select the checkboxes of the desired voicemails.
      2. At the top menu, click Forward.
      3. In the pop-up extension list, select one or more desired extensions.
      4. At the right-bottom corner, click OK.
    • To delete voicemails, do as follows:
      • To delete a voicemail, click beside the voicemail, and then click OK in the pop-up window.
      • To bulk delete voicemails, select the checkboxes of the desired voicemails, click Delete at the top menu, and then click OK in the pop-up window.
    • To bulk mark voicemails as read, select the checkboxes of the desired voicemails, click Mark as read.
    Tip: You can also right click a record to perform the above operations for a specific voicemail.