Manage Voicemails

This topic describes how to check and manage your voicemails in the 'Linkus for Dynamics 365' plugin.

Procedure

  1. On the plugin, go to Voicemails.
  2. Optional: Search or filter the desired voicemails.

  3. Check and manage the voicemails according to your needs.
    Operation Instruction
    Listen to a voicemail Click of the voicemail.

    An unread voicemail will be marked as read.
    Place a call

    Place a call from voicemail via either of the following methods:

    • Double click a record.
    • Click of the voicemail.
    View the information of the Dynamics contact Click of the voicemail.

    The contact details page opens in the main area of Dynamics 365.
    Download a voicemail To download a voicemail, do as follows:
    1. Click of the voicemail.
    2. Select Download.

      The voicemail is downloaded to your computer.
    Change the read status
    • To mark a voicemail as read or unread, do as follows:
      1. Click of the voicemail.
      2. Click Mark as Read or Mark as unread.
    • To bulk mark voicemails as read, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top-right corner, click .
    Delete voicemail(s)
    • To delete a voicemail, do as follows:
      1. Click of the voicemail.
      2. Select Delete.
    • To bulk delete voicemails, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top-right corner, click .