Manage Your Status in Queues

As an agent of a queue or multiple queues, you can change your own status in a specific queue or in all queues. This topic describes how to log in to queues, log out of queues, pause queue calls, and unpause queue calls.

Log in to queues

Prerequisites
This operation is only available for dynamic agents.
Log in to all queues

  1. In the top navigation bar of Linkus Web Client, click Agent Status.
  2. Hover your mouse over Switch Status To.
  3. Click Log In.
Log in to a specific queue
  1. In the Linkus Web Client, go to Queue Panel.
  2. In the top-left corner of the Queue Panel, select a desired queue.

  3. On the Agent panel, hover your mouse over your extension and change the status.

    1. Click the agent status.
    2. Click Log in.

Log out of queues

Prerequisites
This operation is only available for dynamic agents.
Log out of all queues
  1. In the top navigation bar of Linkus Web Client, click Agent Status.
  2. Hover your mouse over Switch Status To.
  3. Click Log Out.
Log out of a specific queue
  1. In the Linkus Web Client, go to Queue Panel.
  2. In the top-left corner of the Queue Panel, select a desired queue.

  3. On the Agent panel, hover your mouse over your extension and change the status.

    1. Click the agent status.
    2. Click Log Out.

Pause queue calls

As a static agent or dynamic agent, you can pause the queue calls when you are away from desk. The queue will not distribute calls to you after you pause queue calls.

Pause calls of all queues

  1. In the top navigation bar of Linkus Web Client, click Agent Status.
  2. Hover your mouse over Switch Status To.
  3. Click Pause.
  4. Optional: In the pause reason list, select a specific reason.
Pause calls of a specific queue
  1. In the Linkus Web Client, go to Queue Panel.
  2. In the top-left corner of the Queue Panel, select a desired queue.

  3. On the Agent panel, hover your mouse over your extension and change the status.

    1. Click the agent status.
    2. Click Pause.
    3. Optional: In the pause reason list, select a specific reason.

Unpause queue calls

As a static agent or dynamic agent, you can unpause queue calls when you are ready to take a call.

Unpause calls of all queues
  1. In the top navigation bar of Linkus Web Client, click Agent Status.
  2. Hover your mouse over Switch Status To.
  3. Click Unpause.
Unpause calls of a specific queue
  1. In the Linkus Web Client, go to Queue Panel.
  2. In the top-left corner of the Queue Panel, select a desired queue.

  3. On the Agent panel, hover your mouse over your extension and change the status.

    1. Click the agent status.
    2. Click Unpause.