Manage Tenants

View and manage tenants created by you, your colleagues, subordinate users, and their colleagues as needed.

Suspend tenants

You can suspend a tenant when its access needs to be temporarily disabled, such as when the customer does not renew subscription.

Important: After suspension, the tenant portal becomes inaccessible and all calls are stopped. Ensure that you understand the impact before proceeding.
  1. Log in to NovoOne Platform portal, go to Tenant.
  2. Click beside the desired tenant.
  3. In the Status drop-down list, select Suspended.

  4. Click Save.

Switch OEM ID

If you have customized your own brand, you can switch the OEM ID for a tenant to apply your custom branding to the tenant portal and clients.

  1. Log in to NovoOne Platform portal, go to Tenant.
  2. Select the checkboxes of the desired tenants, click Switch OEM ID.

  3. In the pop-up window, select a new OEM ID from the New OEM ID drop-down list, click Save.

Export tenants

You can export tenant information to a CSV file for backup or further processing.

  1. Log in to NovoOne Platform portal, go to Tenant.
  2. At the top of the list, click Export.

    The tenant information is exported to a .csv file.

Delete a tenant

You can delete a tenant that is no longer needed.

Important: After deletion, all tenant data is permanently deleted and cannot be restored. Ensure that you understand the impact before proceeding.
  1. Log in to NovoOne Platform portal, go to Tenant.
  2. Select the checkbox of the desired tenant, click Delete and confirm the operation.

    The tenant and its data are deleted, and allocated resources are returned to the tenant owner.