Configure Call Monitoring

To monitor an extension, you need to set monitor settings for both the supervisors and the monitored extension users.

  1. Enable and select a monitor mode for the supervisor.
    1. Go to Settings > PBX > Extensions, click beside the desired extension.
    2. On the configuration page, click Features tab.
    3. In the Monitor Settings section, select a Monitor Mode for the supervisor.
      • Disabled: Not allowed to monitor other extension users' call.
      • Extensive: Use any one of listen, whisper, or barge-in mode to monitor.
      • Listen: Listen to a call in real time, but you can not talk with the monitored extension users.
      • Whisper: Listen to a call in real time, and talk with the monitored extension users privately.
      • Barge-in: Listen to a call in real time and talk with both parties.
    4. Click Save and Apply.
  2. Set the extension which will be monitored.
    1. Go to Settings > PBX > Extensions, click beside the desired extension.
    2. On the configuration page, click Features.
    3. On the Monitor Settings section, select the checkbox of Allow Being Monitored.

    4. Click Save and Apply.