Create Queues on QueueMetrics

Create queues according to the queue settings on your PBX.

  1. Log in the QueueMetrics, click Edit Queues tab at the top navigation.
  2. Click Create New.
  3. Configure the Queue Detail.
    Note: The format of Queue is queue-xxx. For example, if the queue number on the PBX is 6700, the Queue(s) should be queue-6700.
  4. Click Save.
  5. Click Cfg Queues tab at the top navigation to view the created queue.
  6. On the Queues Configuration page, click to assign agents to the queue.
  7. Select the agents, and click Save.