Create Agents on QueueMetrics

You need to tell QueueMetrics on which queues our agents will be working. The agents should be configured according to the extensions on your PBX.

  1. On the QueueMetrics Home page, click Edit Agents.
  2. Click Create New.
  3. Configure the Agent Detail according to the extension settings on your PBX.
    Set the following parameters and leave all other parameters blank.
    • Asterisk agent code: The format is Agent/xxxx. For example, the agent’s extension number is 1000, the Asterisk agent code should be Agent/1000.
    • Agent description: Enter the agent's name.
    • Current terminal: Enter the agent’s extension number.
  4. Click Save.