Replicate Settings of Emergency Number

This topic describes how to replicate settings of emergency number and emergency contacts from 3CX to Yeastar Phone System.

Step 1. Replicate emergency number rule

  1. View the existing settings on 3CX Management Console.

    1. Go to Settings > System > General.
    2. In the Emergency Numbers section, click an emergency number to view its details.
  2. Create a new emergency number rule on Yeastar Management Portal.

    1. Go to Call Control > Emergency Number.
    2. In the Emergency Number tab, click Add.
  3. On Yeastar Management Portal, replicate the settings from 3CX.
    1. Copy name and emergency number.
    2. Select the corresponding trunk and copy the outbound caller ID accordingly.
    3. Click Save and Apply.
  4. If there are other emergency numbers in 3CX, repeat step 2~3.

Step 2. Replicate settings for emergency notification contact

  1. View the existing settings on 3CX Management Console.

    1. Go to Settings > System > General.
    2. In the Emergency Numbers section, click Notifications to view its details.
  2. Create a new emergency notification contact on Yeastar Management portal.
    1. Go to Call Control > Emergency Number.
    2. Select the Notification Contact tab, then click Add.
  3. On Yeastar Management Portal, replicate the settings from 3CX.
    • If Send email to one or more email addresses separated by commas is enabled in 3CX, do as follow:

      1. In the Notification Contact drop-down list, select Custom.
      2. In the Contact Name field, enter the contact name.
      3. In the Notification Methods section, select Send Email.
      4. In the Send Email field, copy the email address from 3CX.
      5. Click Confirm.
      6. If there are multiple email addresses to be notified, repeat step a~e.
    • If Send chat notification to is enabled in 3CX, do as follow:
      Note: Yeastar PBX does not support sending chat messages to users, you can notify users by sending emails, making calls to their mobile phones or extension numbers.
      1. In the Notification Contact drop-down list, choose which users to be notified.
      2. In the Notification Methods section, specify the method for notifying users.
      3. Click Confirm.
    • If Play announcement is enabled in 3CX, do as follow:
      1. In the Notification Contact drop-down list, select Specific Extension.
      2. In the Specific Extension drop-down list, select the corresponding extension.
      3. In the Notification Methods section, select Call Extension.
      4. Click Confirm.