Set Distinctive Ringtones for IVR Calls
You can set a unique ringtone per IVR so that the extension users can easily identify who is calling.
Procedure
Set an alert info for IVR calls on the PBX
- Log in to PBX web portal, go to .
- In the IVR Alert Info field, enter an alert
info.
The alert info is used to trigger IP phones to play a specific ringtone when receiving a call through this IVR.
In this example, set alert info to CustomerService.
Set a specific ringtone for a phone
For users who want to play a specific ringtone for IVR calls on their phones, you can
set a specific tone for their extensions by auto provisioning.
Note: Users can
also log in to phone web interface to set distinctive ringtone manually on their
own IP phones. For more information, contact the phone manufacturer.
- Prerequisites
- The user's extension should have been associated with a phone.
- Procedure
-
- Set a specific ringtone for a user.
- Log in to PBX web portal, go to , edit the user's extension.
- Click the Phone tab.
- In the Distinctive Ringtone section, click Add.
- In the Alert Info field,
select the alert info that is pre-defined for IVR
calls.
In this example, select CustomerService.
- In the Ringtone field,
select a specific ringtone for the IVR calls.
In this example, select Ring5.wav.
Note: The available ringtones vary by phone models. - Click Save.
- Reprovision the phone to take effect.
- Go to .
- Click beside the phone assigned to user's extension.
- Set a specific ringtone for a user.
Result
The user's phone plays ringtone Ring5.wav when receiving calls from CustomerService IVR.