Handle Incoming Calls Based on Caller ID
This topic describes how to create a call handling rule for a specific user to handle incoming calls (calls from colleagues and external contacts) based on incoming Caller ID.
Procedure
- Log in to PBX web portal, go to , edit the desired extension.
- Click Features tab.
- In the Call Handling Based on Caller ID section, set
up one or more rules according to your needs.
- Click Add.
- In the Caller ID field, enter a specific
number or a number pattern.
- To apply the rule to a specific number, enter a specific
number.
For example, enter 10086 to handle incoming calls with Caller ID 10086 based on the rule.
- To apply the rule to a number pattern, enter a wildcard
pattern.
For example, enter 9011. to handle incoming calls with any Caller ID starting with 9011 based on the rule.
For more information, see Caller ID Pattern.
- To apply the rule to a specific number, enter a specific
number.
- In the Action drop-down list, set how to
deal with incoming calls with the Caller ID.
- Hang Up
- Extension
- Voicemail
- IVR
- Play Greeting then Hang up
- Accept
CallNote: By default, all incoming calls are allowed to reach the extension. If there is a call-handling rule to prevent spam calls (eg.728373XX) from reaching the extension, but the extension user wants to accept calls from a specific number (eg.72837300), you can create another rule to accept calls from 72837300.
- Click Save.
- Optional: To add more rules, repeat step a-d.
- Optional: In the Move column,
adjust the rules' order. The rules take effect from the top
down.Note: For example, set the rule "Accept calls from 72837300" to a higher priority than the rule "Reject calls from numbers starting with 728373". In this way, when receiving calls from 72837300, the system will send calls to the extension user. For other incoming calls from number starting with 728373, the system will hang up directly.
- Click Save and Apply.
Result
When incoming calls reach the extension, the system will handle the calls based on Caller IDs.