Extension Call Accounting Details Report
Extension Call Accounting Details report provides granular insights into the bills for each outbound call made by extensions via specific trunks. This topic introduces how to access the report and explains the key metrics in detail.
Prerequisites
- You have subscribed Enterprise Plan or Ultimate Plan.
- You have set up at least one call rate rule, otherwise the system wouldn't
know how to charge outbound calls.
For more information, see Add a Call Rate Rule.
Access Extension Call Accounting Details report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select Extension Call Accounting Details.
- Filter data by system time, extension(s), extension group(s),
organization(s), or trunk.Note: Organization filter is displayed only when you enable Organization Management feature (Path: ).
A report that meets the filter criteria is displayed on the page, as shown below.
Report details
We take the above report as an example to introduce the key metrics for Extension Call Accounting Details report.
Metric | Description |
---|---|
Time | When the outbound call was made. |
Call To | The callee number. |
Talk Duration | The time between call answered and call ended. |
Amount | The call cost. |
Total | Total talk duration and amount for extensions that make two or more outbound calls. |
Total for All | Total talk duration and amount for the selected
extensions. Note: This metric is
displayed only when you set Trunk
filter to a specific trunk. |