Enable or Disable Call Waiting for Linkus UC Clients

Call waiting feature allows extension users to receive another call while they are already on an active call. You can enable call waiting for extension users' any of Linkus Mobile Client, Desktop Client or Web Client, and the setting will be synchronized to their Linkus Clients.

Requirements

Server / Client Version Requirement
PBX Server Version 83.17.0.16 or later
Linkus Mobile Client
  • Linkus iOS Client: Version 5.8.2 or later
  • Linkus Android Client: Version 5.8.3 or later
Linkus Desktop Client
  • Windows Desktop: Version 1.8.3 or later
  • Mac Desktop: Version 1.8.3 or later

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the desired extension, then go to the Linkus Clients tab.
  3. Enable or disable Call Waiting for the desired Linkus Client.

  4. Click Save.

Result

The call waiting setting is synchronized to and takes effect on the extension user's Linkus Clients.
  • If call waiting is disabled and the user's extension receives another call during an active call, the system will play the prompt "The extension you dialed {extension_number} is busy now.", then hang up the new call.
  • If call waiting is enabled and the user's extension receives another call during an active call, the system will play the prompt "Please hold on, the extension you dialed {extension_number} is busy now.", and the extension user will hear a tone to alert him or her to the new call.
Note: Extension users can also enable or disable call waiting on their Linkus UC Clients: