Access Transcription Usage Details Report

Transcription Usage Details report provides an overview on the used transcription minutes for Voicemail Transcription. This topic describes how to access the report and explains the key metrics in detail.

Note: In addition to checking transcription usage in the call report, super administrator can also view transcription usage directly from the Dashboard.

Requirements

The PBX's firmware version is 37.22.0.134 or later.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Access Transcription Usage Details report.
    1. Click Default Reports tab.

      Note: To enhance system performance, Yeastar has upgraded the CDR module in version 37.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Default Reports tab for new data and the Call Reports(Legacy) tab for historical data.

      This topic describes how to access new call report data generated after upgrading to version 37.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

    2. In the AI Reports pane, click Transcription Usage Details.
  3. In the Time field, set the time range that the report will cover.

    The report that matches the filter criteria is displayed on the page, as shown below.

  4. Optional: Adjust columns in the list to focus on the key performance indicators that you want to track.
    Operation Description
    Select columns to display Click to select the columns to display.
    Pin a column Click beside the desired field, then drag it to the Left (Freeze Column) or Right (Freeze Column).
    Change column order Click beside the desired field, then drag it to the desired position.
  5. Optional: Save the report for quick access, or schedule it for automatic delivery via email.
    Operation Description
    Add to Scheduled Reports Schedule a task to automatically send the report via email.
    1. At the bottom of the page, click Add to Scheduled Reports.
    2. Complete the follow-up settings according to scheduled task.
    Download the report Download the report to local PC for offline review and further analysis.

    1. Optional: Click to customize the report download setting, then save the changes.
      • File Format: Specify the download format for this report.
        • CSV
        • XLS
        • HTML
        • PDF
      • Duration Format: Specify the display format for all duration-related fields.
        • Display in Second (s)
        • Display as HH:MM:SS
      • Export Fields: Specify the fields to export.
        • All
        • Selected
    2. Click Download.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Transcription Event The type of transcription performed. In this report, the value is fixed as Voicemail Transcription.
Usage (mins) The used transcription minutes within the specified time period.
Note: Any partial minutes are rounded up to the next full minute. For example, if the total usage is 3 minutes and 57 seconds, it will be recorded as 4 minutes.