Manage Custom Prompts

After custom prompts are added, you can play, download, edit, or delete them as needed.

Play a custom prompt

You can play a custom prompt to preview its audio content before using it.

  1. Log in to NovoOne Tenant portal, go to System > Voice Prompt.
  2. In the Custom Prompt tab, play the desired custom prompt using one of the following methods.
    Method Instruction
    Play custom prompt in browser
    • Hover your mouse over the audio player in Voice column, then click .

    • Click beside the desired prompt, then click .

    Note: You can adjust the volume and playback speed as needed.
    Play custom prompt through an extension

    1. Click beside the desired prompt.
    2. Select Call Extension, select a user extension from the User drop-down list, then click Call.

      The system calls the selected user extension and plays the prompt after the call is answered.

Download a custom prompt

You can download a custom prompt to your local computer for backup or further use.

  1. Log in to NovoOne Tenant portal, go to System > Voice Prompt.
  2. In the Custom Prompt tab, click beside the desired prompt, then click Download.

Edit a custom prompt

You can update the name of an existing custom prompt to keep your prompt list organized.

  1. Log in to NovoOne Tenant portal, go to System > Voice Prompt.
  2. Click beside the desired prompt.
  3. In the pop-up window, update the prompt name, then click Save.

Delete a custom prompt

You can delete custom prompts that are no longer needed.

  1. Log in to NovoOne Tenant portal, go to System > Voice Prompt.
  2. In the Custom Prompt tab, select the checkbox of the desired prompt, then click Delete and confirm the operation.