Configure Custom Prompt for Emergency Notification

When notifying emergency contacts by phone call, the system plays a prompt that announces the caller and the emergency number dialed. You can use the default prompt, or configure a custom prompt for emergency notifications.

Procedure

  1. Log in to NovoOne Tenant portal, go to Call Control > Emergency Number.
  2. In the Notification Contacts tab, click Notification Prompt.

  3. In the pop-up window, configure emergency notification prompt.

    1. In the Prompt drop-down list, select an available custom prompt or click Create New to create a prompt.
      Note: Available prompts are synchronized from System > Voice Prompt > Custom Prompt. You can select from existing prompts, or click Create New to add a new custom prompt.

      For more information, see Add a Custom Prompt.

    2. In the Prompt Repeat Count field, specify the number of times the prompt is played.
    3. Click Save.

Result

When notifying emergency contacts by phone call, the system plays the configured prompt for the specified number of times, then hangs up the call.