Business Hours and Holidays Overview
Business Hours and Holidays define your company's operating schedule, helping handle calls according to business hours, outside business hours, and holidays.
Business hours setting
NovoOne supports the following business hours and holiday settings to determine when your company is open or closed, so that calls can be handled according to your business schedule.
| Type | Description |
|---|---|
| Business Hours Profile | The time zone for your company's business hours. You can add business hours profiles based on the country or region where your company operates or provides services. For more information, see Add a Business Hours Profile. |
| Business Hours | The time periods during which your company is open for
business. You can add business hours based on your work schedule. For more information, see Add Business Hours. |
| Outside Business Hours |
The time periods during which your company is closed. You don't need to add outside business hours, as all time periods that fall outside the configured business hours and holidays are regarded as outside business hours. |
| Holiday | Holidays are the dates during which your company is
closed. You can add holidays based on your holiday schedule. For more information, see Add Holidays. |
Automatic switching and manual override
By default, the business hours status switches automatically based on the configured Business Hours and Holidays. When needed, you can allow users to manually override the status and keep the overridden status until it is manually changed again.
For more information, see Override Business Hours Status by Dialing a Feature Code and Keep Status After Switching.
Application
Business Hours settings can be applied to the following features to route and handle calls based on business hours status.
- Inbound Route
- Outbound Route
- Queue
- Ring Group
- IVR