View Call Records

Procedure

Step 1. Filter call records

You can filter call records by setting either basic filter criteria or advanced filter criteria.

Set basic filter criteria

1. Log in to NovoOne Platform portal, go to Call History > Call Records.
2. At the top of the list, set basic filter criteria as needed.

   

   • Set the time range using one of the following methods.
     • In the first drop-down list, select a default time range.
     • In the second time selector, set the start date & time and end date & time separately.
   • In the Select Tenant drop-down list, select desired tenants.
   • In the Call From and Call To fields, enter the name or extension number of the caller and callee.
     Note: If needed, you can click between the Call From field and Call To field to quickly swap their values.
   The matched call records are displayed on the page.

Set advanced filter criteria

1. Log in to NovoOne Platform portal, go to Call History > Call Records.
2. At the top of the list, click Filters.

   A right panel pops up.

   

3. In the pop-up panel, configure following filters as needed and click Search.

   Filter	Instruction
   Quick Select	Select a default time range.
   Date Range	Customize the start date & time and end date & time separately.
   Tenant	Select desired tenants.
   ID	Enter the ID of the desired call.
   Call Type	Select the desired communication type of calls. Internal: Internal calls. Inbound: Inbound calls. Outbound: Outbound calls.
   Call From / Call To	Enter the name or extension number of the caller, callee, or both parties. Note: If needed, you can click between the caller field and callee field to quickly swap their values.
   Second Participant	Enter the name or extension number of the callee in the second call leg.
   Last Participant	Enter the name or extension number of the callee in the last call leg.
   Status	Select call status. All Answered No Answer Abandoned Busy Failed Voicemail
   Source Trunk	Select desired source trunks that route inbound calls.
   Destination Trunk	Select desired destination trunks that route outbound calls.
   DID/DDI	Select desired DID number(s).

   The matched call records are displayed on the page.

Step 2. Configure display fields

You can configure which fields of call records can be displayed on the page.

1. At the top-right corner of the call record list, click .
2. In the pop-up window, toggle the switches for desired fields and click Confirm.
   Note:

   • To turn on all switches with one click, click Show all.
   • To reset the field display settings to system defaults, click Reset.

   

   The enabled fields for call records are displayed on the page.

Result

The call records that match the filter criteria are displayed on the list with only enabled fields visible.

You can click beside a desired call record to view its CDR details. For more information about the key metrics in CDR details, see Key Metrics for CDR Details.