Alarm Overview

NovoOne Platform supports alarms designed to record system activities reported by your tenants and your resellers' tenants.

Supported Alarms

NovoOne supports the following alarm types:

Telephony
Event Description
Emergency Call Dialed Out A tenant user dialed an emergency number.
Inbound Call Rejected (STIR/SHAKEN) An inbound call was rejected because the caller's identity failed STIR/SHAKEN verification.

Alarm levels

Alarm level is used to indicate how severe or important an alarm is. NovoOne Platform supports the following alarm levels:
  • Information: Alarms that pass general information.
  • Warning: Alarms that indicate specific components or applications are not in ideal states, and further action could result in errors.
  • Critical: Alarms that indicate problems require timely attention.

Notification contact and method

When events corresponding to the alarms with notifications enabled occur within any tenant, the system sends alarm notifications to email addresses of your and your colleagues' accounts.