Transfer a call

Call Transfer feature allows you to transfer an ongoing call to another number. For example, if you receive a call from a customer who reaches the wrong person or team, you can transfer the call to the correct one rather than asking the customer to hang up and call a different number.

Introduction

There are two types of call transfer supported:

  • Blind Transfer: Transfer an ongoing call to a third party immediately without giving him or her prior notification.

    For more information, see Perform a blind transfer.

  • Attended Transfer: Put the ongoing call on hold and establish a second call with third party to pass on all relevant information and get his or her consent before transferring the call.

    For more information, see Perform an attended transfer.

Perform a blind transfer

  1. During an active call, swipe up on the grabber to expand the call control panel.
  2. On the call control panel, tap (Transfer).
  3. In the bottom panel, tap Blind Transfer.

    The call is put on hold.

  4. In the Select Contact page, enter a number or directly select the desired user or contact to transfer the call.

    The current call is disconnected; The specified user or contact will receive the call. When the call is answered, the other two parties are connected.

Perform an attended transfer

  1. During an active call, swipe up on the grabber to expand the call control panel.
  2. On the call control panel, tap (Transfer).
  3. In the bottom panel, tap Attended Transfer.

    The call is put on hold.

  4. In the Select Contact page, enter a number or directly select the desired user or contact to transfer the call.

    The specified user or contact will receive a call.

  5. If the specified contact answers the call, you can talk to them to pass on all relevant information first, then tap Transfer.

    The current call is disconnected; The other two parties are connected.