Change IVR Prompt Clip

If you need to change one audio clip in the IVR prompt frequently. You can devide your IVR prompt to mutiple audio clips, and change the desired audio clip when you need to change the IVR prompt.

For example, your IVR prompt is like the following:

" Thank you for calling Yeastar. We are currently closed in observance of Holiday Name. We will return on Date. If you got something urgent, please press 1 to contact our support. To leave a voicemail, please press 2."

The second sentence is what your would change frequently. You can divide the IVR prompt to 3 clips.

  • Clip 1: Thank you for calling Yeastar.
  • Clip 2: We are currently closed in observance of Holiday Name. We will return on Date
  • Clip 3: If you got something urgent, please press 1 to contact our support. To leave a voicemail, please press 2.
  1. Go to Settings > PBX > Voice Prompts > Custom Prompts, click Upload to upload your IVR prompt clips.
  2. Go to Settings > PBX > Call Features > IVR, edit your IVR.
  3. Select the Prompt to the IVR prompt clip1.
  4. Click , and select the Prompt to your IVR prompt clip2.
  5. Click , and select the Prompt to your IVR prompt clip3.
  6. Click Save and Apply.
Next time, when you want to change the IVR prompt, you can change the desired prompt clip instead of changing the whole IVR prompt.