Capture Ethernet Packets

When there is a problem on the VoIP extensions or trunks, you can use the Ethernet Capture Tool to capture Ethernet packet, and download the packet to analyze it.

  1. Go to Maintenance > Troubleshooting > Ethernet Capture Tool.
  2. Click Start.
    The PBX will start to capture the Ethernet packet. During this time, you should duplicate the problem of your VoIP trunks or extensions.
  3. Click Stop to stop capturing packets.
  4. Click Download to download the captured packet.

    Decompress the .tarfile and use Wireshark software to open the packet file.