Set up QueueMetrics On-Premise

Before you start to integrate the QueueMetrics to your PBX, you need to install QueueMetrics, edit the system parameters on QueueMetrics, and edit QueueMetrics users.

Install QueueMetrics

Refer to Installation Guide of QueueMetrics to install QueueMetrics on your server.

Note: The time zone, date and time of your QueueMetrics server should be the same with the PBX.

Edit System Parameters on QueueMetrics

Edit the system parameters on QueueMetrics to make QueueMetrics work with your PBX.
  1. Log QueueMetrics web interface, click Administrator Tools > Edit system parameters.
  2. Change the following parameters:
    callfile.dir=tcp:admin:password@127.0.0.1
default.queue_log_file=sql:P001
callfile.customdial.channel=PJSIP/$EM
  3. Add the parameter:
    default.webloaderpbx=true
  4. Delete the following parameters:
    Platform.pbx=DIRECTAMI
Platform.directami.agent=Agent/${num}
Platform.directami.extension=SIP/${num}
Platform.directami.transfer=${num}@from-internal
Platform.directami.outbound.enabled=true
Platform.directami.localext=SIP/${num}
Platform.directami.verbose=false
  5. Click Save.

Edit QueueMetrics Users

  1. Log QueueMetrics web interface, click Settings > Users.
  2. Enable the user robot.

  3. Create a WQLOADER type of user.
    Note: You need use this username and password to connect to your PBX.

    • Login: Set a username according to your preference.
    • Password: Set a password.
    • Confirm Password: Type the password again to confirm.
    • Enabled: Select Yes.
    • Class: Select WQLOADER.