Yeastar P-Series Appliance Edition 37.9.0.18

Release date: December 7, 2022

New Features

CRM Integration
Yeastar P-Series PBX System supports the integration with Bitrix24 CRM and Odoo CRM, which can achieve the following features:
  • Click to Call
  • Call Pop-up
  • Contact Synchronization
  • Automatic Contact Creation
  • Call Journal
For more information, see Bitrix24 CRM Integration Guide and Odoo CRM Integration Guide.
Helpdesk Integration
Yeastar P-Series PBX System supports the integration with Zoho Desk and Zendesk, which can achieve the following features:
  • Click to Call
  • Call Pop-up
  • Contact Synchronization
  • Automatic Contact Creation
  • Automatic Ticket Creation
  • Call Journal
For more information, see Zoho Desk Integration Guide and Zendesk Integration Guide.
Queue Pause Reason
Yeastar P-Series PBX System supports to set reasons for agent pause status.
Agents can pause with specific reason by dialing a feature code, or clicking dedicated button on their Linkus Web Client and Linkus Mobile Client. Queue managers can track the pause reason and duration in the 'Agent Pause Activity' report.
For more information, see Set Pause Reasons for Queue Agents.

Improvements and bug fixes

Web Interface
Optimized the user experience of web interface.
LDAP Server
Added attributes of title and department for Extensions node, which can be used to query the job title and organization information of an extension user.
IVR
Added support for setting the destination of key press event to a specific conference.
Ring Group
  • Added ring strategy of Memory Hunt.

    The ring strategy will ring the first available extension in the list. If no answer within the ring time, it progressively adds the next extension in the list and rings it along with all previous extensions.

  • Optimized the feature of missed calls record.
    You can decide whether to record missed calls from ring group via a Record Missed Calls option.
    Note: This option is available only when both Ring Strategy and Failover Destination are set to the followings:
    • Ring Strategy is set to Ring All or Memory Hunt.
    • Failover Destination is set to Extension, Queue, or Ring Group.

Queue
  • Added support for setting scores for each key that callers can press for satisfaction survey (Path: Call Features > Queue > Preference > Satisfaction Survey > Satifaction Survey Points).
Application Programming Interface (API)
Feature Details
Added PIN List Added API interfaces for PIN List feature. With the API interfaces, the followings can be implemented:
  • Query all PIN lists or search specific PIN lists.
  • Get the detailed information of one or multiple PIN lists.
  • Add, edit, or delete PIN list(s).
Added Hotel Added API interfaces for Hotel wake-up call service and checkout service. With the API interfaces, the followings can be implemented:
  • Query all extension alarms.
  • Add, edit, or delete extension alarm(s).
  • Perform checkout for hotel guests.
Added SMS Added the SMS interface, which can send an SMS message to a mobile number through a GSM/3G/4G trunk.
Optimized Extension Optimized the API interfaces of Extension. With the updated API interfaces, the followings can be implemented:
  • Query or edit the settings related with Voicemail.
  • Query or edit the settings related with Call Restrictions.
  • Query or edit the settings related with Outbound Route Permission.
  • Set agent ID for an extension.
Optimized Trunk Optimized the API interfaces of Trunk. With the updated API interfaces, the followings can be implemented:
  • Set Outbound Caller ID for a SIP trunk.
Optimized Inbound Route Optimized the inbound_route/list and inbound_route/search interfaces. With the updated API interfaces, you can get more detailed destination information of an inbound route.
For more information, see Developer Guide.
Call Report
Call report Details
Added 'Queue Performance Activity' report Provide details about queue calls by hour, by day, and by month.
Added 'Agent Performance' report Provide agent call details to help queue managers measure agent performance.
Added 'Satisfaction Survey Details' report Provide customers' feedbacks on each call handled by an agent.
Optimized 'Satisfaction Survey' report Provide statistics about the key pressed collected from callers as well as the satisfaction survey scores for a queue and its agents.
Optimized 'Extension Call Statistics' report

Added a communication type filter of Inbound/Outbound, which provides the detailed information of inbound and outbound calls for specific extensions.
Optimized 'Extension Call Activity' report

Provide the call activity statistics of specific extensions.
Optimized 'Agent Pause Activity' report Added a filter of Pause Reason, which provides the detailed pause reason of agents.
Optimized 'Agent Missed Call' report Added a filter of Agent Missed Reason, which provides the reason why the call was not answered.
Optimized 'Agent Call Summary' Report Added new parameter of Average Talking Time, which provides the average amount of time that an agent spent in incoming calls and outgoing calls.
  • Added support for adding up to 10 email addresses for receiving scheduled reports.
  • Fixed the call report statistics issue: The statistics of DID/Outbound Caller ID Activity report was incorrect as some CDRs contained both DID and Outbound Caller ID.
Call Accounting
  • Added support for setting Initial Cost, which defines the fixed cost incurred over the preset initial time.

    For example, set Initial Time to 120 seconds and Initial Cost to 2. In this case, it costs 2 for the call within 2 minutes. After 2 minutes, the call will be charged with the preset rate.

  • Added support for adjusting the priority of call rate rules on PBX web portal.
Extension
  • Fixed the extension registration issue: Failed to register a remote IP phone via FQDN.
Trunk
  • Fixed the trunk registration issue: The status of a registered trunk became "registering" when a new trunk was added and applied.
Call Issue
Fixed the following call issues:
  • There was no sound when a held call was resumed.
  • An inbound call was sent to a ring group via IVR, after the ring group member performed attended transfer to transfer the call to an extension, the call was hung up automatically.
Auto Provisioning
Fixed the auto provisioning issue: The LDAP feature was enabled when auto provisioning a Yealink DECT phone, but the configuration didn't take effect.
Inbound Route
Fixed the current destination display issue: A user had successfully switched the destination of an inbound route via feature code, but the current destination displayed on the inbound route list was not changed.
Network
Fixed the Static Route issue: Failed to delete a static route because the destination was set to 0.0.0.0.
Static Defense
Fixed the Static Defense issue: After setting a static defense rule to reject an IP address, a device with the rejected IP address could still access the PBX system and register with PBX extension via FQDN.
Allowed Country IPs
Fixed the Allowed Country IPs issue: A SIP device with its IP from a restricted country could still register with the PBX extension via FQDN.
Blocked IPs
Fixed the Blocked IP issue: Failed to delete blocked IPs on PBX web portal.