Generate Audio Prompts using AI Text-to-Speech

This topic lists the features that support setting up prompts using the AI Text-to-Speech feature, and describes how to configure and generate natural-sounding audio prompts.

Introduction

You can use AI Text to Speech (TTS) to generate prompts and greetings for all the features listed below.

Feature Description Illustration
Extension Set a custom greeting for call forwarding destination when editing an extension (Path: Extension and Trunk > Extension > Presence > Call Forwarding).
Note: The prompt will be synchronized to the extension user's Linkus clients. The user can also customize the Text-to-Speech prompt directly on their Linkus Web / Desktop Client, and the changes will be automatically synced to the corresponding extension settings on the PBX.

Set greeting for voicemail when editing an extension (Path: Extension and Trunk > Extension > Voicemail > Voicemail Greeting > Greeting Management).
Note: The prompt will be synchronized to the extension user's Linkus clients. The user can also customize the Text-to-Speech prompt directly on their Linkus Web / Desktop Client, and the changes will be automatically synced to the corresponding extension settings on the PBX.
Inbound Route Set prompts for inbound call destinations, including both default and time-based destinations (Path: Call Control > Inbound Route > Default Destination).

Holidays Set holiday prompts (Path: Call Control > Business Hours and Holidays > Holidays > Type > Prompt).
Call Flow Designer Set prompts for components in call flow processes (Path: Call Flow Designer).
Voicemail Set a custom greeting for a group voicemail (Path: Call Features > Voicemail > Group Voicemail > General > Group Voicemail Greeting > Greeting Management).
Set a global greeting for voicemails (Path: Call Features > Voicemail > Voicemail Settings > Greeting Options > Global Voicemail Greeting).
IVR Set an IVR prompt (Path: Call Features > IVR > Basic > Prompt).
Set prompts for IVR keypress destinations (Path: Call Features > IVR > Key Press Event > Key Destination/Response Timeout/Invalid Input Destination > Destination).
Ring Group Set join announcement for a ring group (Path: Call Features > Ring Group > Join Announcement).
Set ringback tone for a ring group (Path: Call Features > Ring Group > Ringback Tone).
Set prompts for failover destinations, including default destination and time-based destinations (Path: Call Features > Ring Group > Failover Destination).
Queue Set a prompt for failover destination, including both default and time-based destinations (Path: Call Features > Queue > Basic > Basic).
Set the following prompts for a queue (Path: Call Features > Queue > Basic > Prompt).
  • Join Announcement
  • Ringback Tone
  • Periodic Announcement
Set a prompt for satisfaction survey (Path: Call Features > Queue > Preferences > Satisfaction Survey).
Set a prompt for the destination of key press event (Path: Call Features > Queue > Preferences > Key Press Event > Key Destination).
Custom Prompt Create a new custom prompt (Path: PBX Settings > Voice Prompt > Custom Prompt > Create New Prompt).
PMS Integration Set the voice prompt to be played when guests answer wakeup calls (Path: Integrations > PMS > Wake-up Call Service).
Hotel Management Set the voice prompt to be played when the guest(s) answer the wake-up call (Path: Hotel Management > Wake-up Service > Wake-Up Rule).

Prerequisites

You have enabled AI Text-to-Speech.

Procedure

  1. Access the corresponding menu of a specific feature, and click Text-to-Speech.
  2. In the pop-up window, specify the prompt details.

    • Name: Specify a name for the prompt to help you identify it.
    • Language: Select the language for the prompt.
    • Voice: Select a voice profile for the prompt.
    • Text: Enter the content to be converted to audio.
      Note: The text content should be in the same language as the audio prompt.
  3. Optional: Adjust audio settings and preview the prompt as needed.
    1. On the Speed, Volume, and Pitch sliders, adjust the desired values to your preference.
      Note: The Pitch option is only available when you set Language to Arabic, English (Wales), Icelandic, Romanian, Russian or Welsh.

    2. To preview the audio prompt, click Listen.

      The button displays Generating, and then change to Play after the audio prompt is successfully generated.

    3. Click Play, then click in the pop-up window to listen to the audio prompt on web.

  4. Click Save.

Result

  • The audio prompt is saved and can be applied to the specific feature.
  • You can easily update the prompt by modifying the text or adjusting the audio settings after it has been added.
    Note: Some robotic-sounding voices are no longer supported starting from firmware 37.20.0.128. Prompts previously generated with these discontinued voice options remain available for use, but can not be edited.
    • For extensions, go to Extension and Trunk > Extension > Voicemail > Voicemail Greeting > Greeting Management.

    • For group voicemails, go to Call Features > Voicemail > Group Voicemail > Group Voicemail Greeting > Greeting Management.
      Note: Prompts added in Voicemail Settings are synchronized and managed in the custom prompt list.

    • For other features supporting AI Text-to-Speech, go to PBX Settings > Voice Prompt > Custom Prompt.