Manage Agent Status by Dialing a Feature Code

This topic describes how to manage agent status by dialing a feature code.

Background information

The PBX defines feature codes that allow the agents to switch their status. You can change, enable, or disable the feature code on PBX management portal: Call Features > Feature Code > Queue.
The default feature codes for switching agent:
  • Log in/Log out: *7
  • Pause/Unpause: *07

Log in to a queue

Only dynamic agents can log in to a queue; static agents are always in the queue.

For example, a dynamic agent dials *76400 to log in to queue 6400.

Log out of a queue

Only dynamic agents can log out of a queue; static agents are always in the queue.

For example, a dynamic agent 1000 dials *76400 to log out of queue 6400.

Pause receiving queue calls

Both static agents and dynamic agents can pause the queue calls when they are away from desk. The system will not distribute queue calls to the agents in "Paused" status.

For example, an agent 1000 dials *076400 to pause calls from queue 6400.

Unpause receiving queue calls

Both static agents and dynamic agents can unpause queue calls when they are ready to take calls.

For example, an agent 1000 dials *076400 to unpause calls from queue 6400.