Route Inbound Calls Based on Caller ID

NovoOne supports routing inbound calls based on specific Caller ID numbers. This is typically used when your company wants to route calls to different destinations based on the caller's phone number.

Procedure

  1. Log in to NovoOne Tenant portal, go to Call Control > Inbound Route.
  2. Click Add.
  3. Configure the inbound route.

    1. In the Name field, enter a name to help identify the inbound route.
    2. In the Trunk section, select the desired trunks to the Selected box.

      Inbound calls received through the selected trunks are routed according to this inbound route.

    3. In the Caller ID Pattern section, click Add to add exact Caller ID numbers or Caller ID patterns.
      Note: For more information about the supported characters in DID patterns, see Supported Pattern Syntax.
    4. In the Default Destination section, select a destination from the Destination drop-down list.
  4. Click Save.

Result

Inbound calls that matches a configured Caller ID number or pattern are routed to the configured destination.