Manage Knowledge Base Contents

You can edit or delete existing content entries in the knowledge base as needed.

Edit a content entry

You can modify the name of a content entry to better identify it.
Note: It is not supported to edit the content of an entry directly. To update content, delete the existing content entry and add a new one with the updated information.
  1. Log in to NovoOne Tenant portal, go to AI > Knowledge Base.
  2. Click the desired entry.
  3. In the right panel, change the name of the content entry, then click Save.

    The entry name is updated successfully.

Delete content entries

You can remove content entries that are no longer needed.
Note: It is not supported to delete content entries that have been assigned to AI receptionist(s). To delete such entries, unassign them from all AI receptionists first.
  1. Log in to NovoOne Tenant portal, go to AI > Knowledge Base.
  2. In the knowledge base list, delete one or more content entries according to your need.

    1. Select the checkbox(es) of desired content entries.
      Note: To delete all entries, click All.
    2. At the top of the list, click Delete.
    3. In the pop-up window, click Confirm.