AI Transcription Overview
NovoOne Tenant supports AI transcription for voicemails and calls (including real-time call audio and call recordings), which can convert voicemail messages and call audio into readable text using the built-in AI engine, allowing users to quickly review voicemail messages and call details.
Prerequisites
To use the AI Call Transcription feature, ensure that your have subscribed to
the Transcription service and
have
sufficient user quotas.
Note: Voicemail
Transcription is available
by
default and does not require a subscription.
Guidance
AI transcription supports two types of transcription. See the following topics for configuration instructions:
| Type | Description |
|---|---|
| Call Transcription | Enables real-time call audio transcription and post-call recording transcription of one-to-one calls on authorized users' NovoOne clients, as well as generating AI-generated summaries based on configurable templates. For more inforamtion, see the following topics: |
| Voicemail Transcription | Enables voicemail messages to be transcribed into text for quick reading on authorized users' NovoOne clients. For more information, see the following topics: |