Park a Call

During an active call, you can park the call on a system-assigned or manually selected parking number and retrieve it from another phone in the system, so you can move the call to a colleague or continue it on a different device.

Introduction

There are two types of call parking supported:

  • System Park: The system automatically assigns a parking number for the call. This is useful when you need to switch devices or hand off the call to any available colleague. You can dial the number from another device or share it with a colleague for quick retrieval.

    For more information, see park the call on a system-assigned parking number.

  • Selected Park Number: You manually select a specific parking number for the call. This is useful when departments or individuals have dedicated parking numbers, for example, when handing off a call to a designated department using their shared parking number. Other members in that department can then retrieve the call from their devices.

    For more information, see park the call on a specified parking number.

Note: After parking, the call remains on the parking number for a specified period of time (default 60 seconds). Upon timeout, the call will be routed back to the parking initiator or forwarded to a predefined timeout destination (such as a specified number or voicemail), depending on your system administrator's configuration.

Park a call on a system-assigned parking number

Requirements
System administrator has enabled the System Park feature code.
Scenario

During a call, if you need to go from the public area to a conference room, you can park the call. On the IP phone in the conference room, simply dial the parking number to continue the call.

Procedure
During an active call, click Park on the call window, then select System Park.

Result

  • The call is parked on a system-assigned parking number, and a toast notification appears on the screen showing the parking number, for example, "<Number> park at 6000.".

  • You can dial the parking number to retrieve the call.

Park a call on a specified parking number

Requirements
System administrator has enabled the Select Park Extension feature code.
Scenario

To facilitate internal collaboration, each department has its dedicated parking number (e.g., 6004 for Sales department).

During an active call, if your customer requires another department's (e.g., Sales) service, you can park the call on the department's parking number. Anyone in the designated department can retrieve the call using the number to quickly assist the customer.

Procedure
  1. During an active call, click Park on the call window, then select Selected Park Number.

    The call is put on hold, and the currently available parking numbers is listed in the right-panel.

  2. In the right panel, select the desired parking number using either of the following methods.

    • In the number list, search and select the desired parking number.
    • In the search bar, enter the desired parking number, then click beside the search bar.

Result
  • The call is parked on the specified parking number, and a toast notification appears on the screen with the massage "<Number> park at 6055.".
  • The salespersons can dial the parking number or press the associated Park & Retrieve function key on their devices to quickly retrieve the parked call.