Configure Two-Factor Authentication using Email

This topic describes how to configure Two-Factor Authentication (2FA) using email.

Procedure

  1. Log in to NovoOne Web Client, click your account at the top-right corner, then go to Change Password & Security > Two-Factor Authentication.

  2. Enable the 2FA feature.

    1. Turn on the switch of Two-Factor Authentication.
    2. In the pop-up window, enter your account password and click Confirm to verify your operation.
  3. Select Email, and complete the following settings.
    Note: If your account is not associated with an email, enter your email address in the provided field before proceeding. This email will then be bound to your account after setup.

    1. Click Send Code.
      An email containing a 6-digit authentication code is sent to the email address.
      Note: The code expires 5 minutes after the email is sent.

    2. In the Enter verification code. field, enter the code.

    3. Click Save.

Result

The webpage prompts a message "2FA enabled successfully". Next time you log in with your account credentials, you will need to enter an authentication code additionally.

Troubleshooting: What if I fail to log in with two-factor authentication?

If you lose access to your two-factor authentication (e.g. you lost your device or could not receive authentication code via email), you can contact your system administrator to disable two-factor authentication for your account, so that you can directly log in with your account credentials.